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Legal terms for your Malaysia account

Our legal page sets out how your account terms, privacy duties, cookie choices, wallet records, and support requests are handled before you open an account.

Account termsPrivacy dutiesCookie choicesMalaysia accessWallet records

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How our legal policy applies

autopay Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This legal notice explains the contract between you and autopay when you create, access, or close an account. It covers acceptable account use, identity checks, wallet records, payment evidence, technical logs, cookie consent, and how we respond when you ask for a correction or account access

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change. We may amend these terms when law, security controls, or payment partner requirements change, and the updated text applies from the time it is posted on this page. Access is not offered in every place; it depends on local law and is available where local
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law permits. If any term conflicts with mandatory Malaysian law, the mandatory rule controls that part while the rest of the terms continue to apply.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT PATHS

Contact us about legal requests

Legal questions need a clear path, not a generic inbox. Use the channel that matches your request so we can check account ownership, locate the right records, and reply with the correct status. For privacy requests, keep your account name, registered contact detail, and payment reference ready. We will not ask for your password, and we may pause action until verification is complete.

Team online

Live chat legal queue

Use chat when you need to confirm where a term applies, ask about account access, or raise a privacy request. Our team will verify your account before sharing any record-linked reply.

Email policy team

Send email for written requests about data correction, account closure, cookie consent, or payment records. Include only the details needed to identify your account and the request you want actioned.

Account verification desk

If a legal request involves withdrawals, name changes, or access changes, verification may be required. We check matching account details before any record is changed or released.

RIGHTS HANDLING

How we manage your rights

Our legal handling is built around records you can recognise: login events, wallet entries, payment references, support chats, cookie settings, and account status changes.

Personal detail collection

We collect details needed to run your account, verify ownership, process wallet activity, and respond to support. Data fields may include contact details, login records, payment references, and account status.

Cookie choices

Cookies help keep your session active, remember language settings, and detect unusual access patterns. Where optional cookies are used, we record your choice and let you change it later.

Login security

We monitor account access for unusual device, location, or session activity. If a risk check triggers, we may ask for verification before allowing sensitive account changes or withdrawals.

Retention periods

Some records are kept only while your account is active, while wallet and verification records may be retained longer where law, payment checks, or dispute handling requires it.

Change requests

You can ask us to correct inaccurate account details or update contact records. We may request proof before changing fields tied to wallet activity, verification, or account ownership.

Lawful access limits

Access to the lobby and account services depends on local law and is available where local law permits. We may restrict, suspend, or close access when legal checks require action.

Legal questions before you join

Before you open an account, read these legal answers so you know how we treat terms, privacy requests, wallet records, and access checks. The answers are written for Malaysia account holders and should be read with the full legal notice above. If your situation involves a dispute, identity change, or payment record, contact us through the listed support path.

You accept the terms when you create and use your account. If you do not agree with a term, do not continue with account creation, and contact us for clarification.

Access depends on local law and is available where local law permits. We may decline, restrict, or close access if a legal, payment, or account verification check requires that action.

We collect details needed for account setup, wallet handling, support, security checks, and legal requests. This may include contact details, login records, payment references, device data, and verification status.

Cookies help keep sessions active, remember settings, and detect unusual access. Optional cookies depend on your consent choice, and you can ask us how to change that setting.

Yes. Send a correction request through chat or email with enough detail to identify the account field. We may ask for proof before changing records tied to wallet activity.

Retention depends on the record type and legal need. Support chats may be kept for service history, while payment and verification records may remain longer for audit or dispute handling.

Use live chat for quick account-linked questions or email for written privacy, cookie, correction, and closure requests. We verify ownership before discussing records or making account changes.

Legal terms for your Malaysia account

Contact us about legal requests

Live chat legal queue

Email policy team

Account verification desk

How we manage your rights

Personal detail collection

Cookie choices

Login security

Retention periods

Change requests

Lawful access limits

Legal questions before you join

01 Who accepts the terms when I open an account?

02 Does access depend on Malaysian law?

03 What personal details do you collect?

04 How do cookies affect my account?

05 Can I ask to correct my details?

06 How long do you keep records?

07 Who do I contact about legal concerns?

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